UP LIMO Cancellation Policy

Effective Date: April 2026

This Cancellation Policy applies to all reservations made through https://up.limo and governs cancellations, changes, no-shows, and refunds for all transportation services provided by UP LIMO.

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1. Standard Cancellation Policy

Cancellations must be made within the following timeframes to avoid charges:

Sedan / SUV Reservations: At least 24 hours prior to scheduled pickup time
Sprinter / Specialty Vehicles: At least 48 hours prior to scheduled pickup time
Hourly / As-Directed Services: At least 48 hours prior

Cancellations made after these timeframes may be subject to full charge.

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2. Airport Transfers

For airport pickups:

Reservations must be canceled at least 24 hours in advance
If flight information is not provided or is incorrect, UP LIMO is not responsible for missed pickups

If a passenger fails to meet the driver within the allotted waiting time, the ride will be considered a No-Show.

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3. No-Show Policy

A No-Show occurs when:

The passenger is not present at the pickup location
The passenger cannot be reached
The passenger refuses the ride

No-shows will be charged the full fare of the reservation.

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4. Waiting Time

Waiting time is calculated as follows:

Airport Pickups: 30 minutes free (domestic) / 60 minutes (international)
Non-Airport Pickups: 10–15 minutes free waiting time

Additional waiting time will be billed accordingly.

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5. Changes to Reservations

Changes to reservations (time, location, vehicle type) must be requested in advance and are subject to availability and potential price adjustments.

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6. Refund Policy

Refunds are issued only when cancellations meet the required timeframes. Approved refunds will be processed to the original payment method.

UP LIMO is not responsible for delays in refund processing caused by banks or payment processors.

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7. Chargebacks & Payment Disputes

By booking a reservation, you agree to this Cancellation Policy. Any attempt to dispute or reverse a valid charge (chargeback) without proper justification will be considered a violation of these Terms.

UP LIMO reserves the right to:

Provide proof of service and policy acceptance to payment processors
Recover any disputed amounts, including administrative and legal fees

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8. Force Majeure

UP LIMO shall not be held responsible for cancellations or service interruptions due to events beyond our control, including but not limited to:

Severe weather conditions
Flight cancellations or delays
Road closures or accidents
Government restrictions

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9. Right to Refuse Service

UP LIMO reserves the right to cancel or refuse service at any time for safety, legal, or operational reasons.

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